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西人著名公司招客服人员，长期FULL TIME，起薪$3-5万/年左右
凯信客户现招聘客户服务人员（CALL CENTER），有兴趣请发简历到
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" `0 {' m5 M& P& \# X6 @Counselor@canscene.com请勿打电话或以其他形式咨询本工作信息
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: ^+ s# J' G( z8 ?简历请以WORD 文档 附件形式发送，标题请注明“客户服务”1 _- c2 H8 U7 Y( u6 V: d( }0 x
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本职位特别适合 ABC或CBC （本职位对英语能力要求高）( I6 ]" V+ m* G6 O$ Z# L0 l
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工资待遇：年薪视经验而定3万-5万起，可协商或更高；0 x3 E `2 H- G0 h) Z% b; u
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其他福利待遇将近20项：例如医疗（包括牙科），LIFE INSURANCE, ENTERTAIMENT PACKAGE等等；
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Responsibilities:9 G8 a( g' j E" ?2 P1 D( |' j
• Answer phones and respond to customer requests
7 O! p$ z4 k+ V* }7 G& H j• Enter all customer information in computer system accurately
2 ]. a) k" a6 _8 v1 p• Check on and update customer information when customer calls6 Z _/ R" t" d6 n6 N
• Ensure policies are communicated to client each time, and ensure they are being followed
: h. ]+ Z8 [. v$ L0 U• Enter customer transaction in computer system confirm order details with customer
, a+ d5 W' ~4 u4 P! j% {) ?• Provide customers with up to date product and service information( W- l, \3 d3 d3 H; i+ ]
• Transfer customer calls to appropriate staff6 F% p' W; ]9 o2 o/ w
• Identify, research, and resolve customer issues1 s7 k9 h' w% g6 T
• Escalate issues through the proper channels when needed, ?1 v/ D7 x5 ?: b+ Y4 E
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours1 b4 ?" a0 ~( o$ M( Q/ }8 d1 t
• Update customer notes for every call with accuracy and care
w: `% t5 b, X. D: \! z• Recognize, document and alert the supervisor of trends in customer calls( c; ]+ c+ Q- h% S9 E1 n
• Recommend process improvements
% i& b: `$ m" w( u; D& ]- |• Assure proper documentation flow
$ v: `% h- u3 h% U+ }* Y• Keep up to date and know how to execute all new polices and procedures
- h! ^3 {, H+ L1 h/ O* M• Check e-mails daily and respond to requests from co-workers
8 E; |7 T8 x# ?9 m6 }• Keep your voice mail messages up to date& \5 ?. i" Z+ @5 B- a# ]! U+ O$ A* U
• Be on time and ready to work when you arrive everyday
6 N; k8 S+ Q, S) F& D! j• Adhere to all Investment policies and procedures
! x# K% ]( ^; `, @• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
. m: I) N: a6 A, C1 D• Abide by all personnel polices as outlined in the Kitco handbook
% @9 }2 W+ v% E' }# n• Ensure the best customer service possible
2 g9 H+ }) K# G4 L3 Q• Communicate responsibly with supervisor as issues arise
* V. n* v1 n, v- g4 t• Other duties as assigned
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- l1 ]5 a1 O8 Q; p. g: E4 hRequirements:& N; l K' ?' {7 x/ U' w `5 S
• Basic understanding of business practices
' A% W" \( y& s5 X) P3 M• Strong customer service skills – at least 3 years experience
2 t8 r$ g$ x3 T% `: k& g. s• Listening, validating and empathizing' _$ ?( j! J0 _) z/ ?" ]
• Dealing with angry or difficult customers F* y& W# D# L$ g$ x
• Proven analytical ability5 u7 H+ W- h- f* T
• Results oriented
+ }: n4 M% h8 R0 ~7 |6 g& U• Good initiative
8 K# m2 I1 H5 m• Ability to work under pressure, R9 X) | s- `. p
• Computer literate with the ability to learn customer service software applications: _- C3 N) S, b; v
• Strong keyboarding skills
4 s; r9 o3 E% y7 r! @ f• Strong time management skills
5 b9 ]; o$ U) z) }. y' i' {! l• Strong interpersonal skills0 F1 m# h. l8 A+ X. e; G" V: T
• Strong communication & organization skills; u# Z/ p4 R% g4 X1 N) g) g+ {# F
• Reliable) G& G2 g9 V' ]5 A
• Ability to adapt to change- Y& ?7 h9 w+ e" H1 t) t, n0 X
• Positive attitude* T! e( G* ?1 E" w0 o9 P$ Y3 n
• Willing to learn% k) r, F3 f5 [7 o
• Team player
* D0 v6 r; X. u• Bilingual English with Mandarin
+ O9 G8 V7 @; h: A7 c- Y! K7 A• Knowledge of investments a definite asset |
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