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西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右
凯信客户现招聘客户服务人员(CALL CENTER),, T, C8 h7 j. l
. K9 i, i# h- i2 V8 B; m; r必须有CSR工作经验(2年以上)
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+ B9 V! ]) P! a$ h有兴趣请发简历到' L+ G3 y0 N$ ]# A/ F8 w: V
$ Y& ?- x8 |6 Z3 Q& z[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息! ^4 ~& d( k' `) z, S6 d! ^
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简历请以WORD 文档 附件形式发送,标题请注明“客户服务”, d5 q( H7 x& v1 ^. b
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本职位特别适合 ABC或CBC (本职位对英语能力要求高)% l* } u" C9 I4 D: Z0 O1 B/ l
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工资待遇:年薪视经验而定3万-5万起;
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j. L4 v; O% { e( Q其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;
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Responsibilities:4 T N: r, X) t: v& f, ^" t2 m
• Answer phones and respond to customer requests
% J; w8 L! ~8 V! v! N: F7 H• Enter all customer information in computer system accurately
" q+ A, N8 b( l% q7 c1 V# _• Check on and update customer information when customer calls
6 g$ A" h T' `3 @: Z/ ?5 a. g• Ensure policies are communicated to client each time, and ensure they are being followed
/ p" p9 p) m p0 _/ |1 {1 R# b! }• Enter customer transaction in computer system confirm order details with customer/ M" R, r) d7 P6 W* @
• Provide customers with up to date product and service information
- x- g; @; l* X" d# A8 u• Transfer customer calls to appropriate staff
- \# U0 h2 K& t. `% q• Identify, research, and resolve customer issues8 s- x6 Z$ A9 { _
• Escalate issues through the proper channels when needed
4 T) U/ P& k, p' I• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours7 w R: z" ~- F2 c5 _% R' U
• Update customer notes for every call with accuracy and care
; N8 h! E* y/ ]3 k ]7 s5 x0 n• Recognize, document and alert the supervisor of trends in customer calls
0 \; B6 \9 A; g2 s' {• Recommend process improvements
) J0 W% [) t2 n2 [# ]• Assure proper documentation flow
( D' L7 v0 ?3 N$ b. j8 r• Keep up to date and know how to execute all new polices and procedures
/ v( T# e& k4 I1 [5 y# k" b• Check e-mails daily and respond to requests from co-workers2 z5 V. N/ G9 R( O. a! g% x$ @
• Keep your voice mail messages up to date
7 \: S, L6 Q9 y B' g" U, v• Be on time and ready to work when you arrive everyday
6 N+ O! l* I; D8 N* w/ ]• Adhere to all Investment policies and procedures; f3 o+ O2 Z6 o, G: {
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
- e9 Q( T& v" S+ e+ M" i; v* ~• Abide by all personnel polices as outlined in the Kitco handbook, J% C8 T7 u \8 ?7 h9 }4 v; ^
• Ensure the best customer service possible
9 D$ B* q% J# }- E6 F• Communicate responsibly with supervisor as issues arise
" k% g# r: f7 e- g' A+ l• Other duties as assigned
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Requirements:( E5 g, G$ o2 P- |+ w: K8 F
• Basic understanding of business practices0 c: V4 A7 P3 q
• Strong customer service skills – at least 2 years experience
5 x3 a+ f1 X$ P: d• Listening, validating and empathizing) D/ y3 P9 n/ l( J" `6 P. x
• Dealing with angry or difficult customers8 _" ]& L1 J# s6 j+ M
• Proven analytical ability3 i% a" `; L5 I" U* V- k
• Results oriented3 O$ M" d6 z( O2 S3 B, u3 V
• Good initiative9 m0 u4 W/ V! ~/ `4 _. V9 M+ T
• Ability to work under pressure
( b# `% |& B% p/ n7 R3 V+ r! ]• Computer literate with the ability to learn customer service software applications+ P0 y) b' ?4 W
• Strong keyboarding skills6 x& R5 r: J; o0 Z0 I4 t4 h1 R ~
• Strong time management skills
" A5 `3 `/ E4 v. x• Strong interpersonal skills
: S" @8 m$ {3 S: e& r+ _5 D• Strong communication & organization skills
/ q' [7 S% g4 ~3 Y• Reliable8 S- w; |9 Q( |8 T
• Ability to adapt to change7 o" i- l" _! e3 {
• Positive attitude6 u6 }# g' A q0 o8 i
• Willing to learn
5 I2 p7 G; ^4 f( n9 N6 v' `) P• Team player! Z* t) y7 s" v$ l, D, i% s" \
• Bilingual English with Mandarin
+ N0 b" w6 W/ R• Knowledge of investments a definite asset # o# g. Y2 p2 S2 K
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, r) `! W" d H3 ]凯信移民 凯信就业 WWW.CANSCENE.COM ) _& Y5 a+ v, |8 N1 \+ \- j) k
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凯信移民 凯信就业 WWW.CANSCENE.COM
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