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西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右
凯信客户现招聘客户服务人员(CALL CENTER),
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2 K" Y6 [; J0 m( R$ E7 X& s必须有CSR工作经验(2年以上)2 x& Z. z3 U! z: f) n
, T: m' f8 ~( q6 O7 `3 r d0 M有兴趣请发简历到/ Y: H! X( Y8 t( o! [. V$ @
) c8 u* v5 w5 v[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息
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简历请以WORD 文档 附件形式发送,标题请注明“客户服务”
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( N+ H. m, c! \; k) x1 r本职位特别适合 ABC或CBC (本职位对英语能力要求高)$ ]' |, i: d0 P9 c7 y4 [
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工资待遇:年薪视经验而定3万-5万起;) x& n. m' U; |1 t; n$ }
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其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;
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! v R8 O# {2 q" x& s# p& BResponsibilities:. ^* a5 r% k% N8 H# {
• Answer phones and respond to customer requests5 j) @1 T1 S# {; x
• Enter all customer information in computer system accurately4 X# ~, N' O o# u
• Check on and update customer information when customer calls
t+ }! u$ ]+ P• Ensure policies are communicated to client each time, and ensure they are being followed
# S, F6 @& B: q5 b$ m• Enter customer transaction in computer system confirm order details with customer4 u8 z( B R _( o" h8 X
• Provide customers with up to date product and service information
# q+ A( f4 F* @# L4 M8 @0 K5 F/ N1 e• Transfer customer calls to appropriate staff9 ~; M( E5 c; c" [" x
• Identify, research, and resolve customer issues6 D2 `1 F$ B# c, m
• Escalate issues through the proper channels when needed
) z5 H+ }6 J' U• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
7 |6 d" B! ?4 }- b• Update customer notes for every call with accuracy and care) ~% p: [7 a# Z3 G1 V4 t$ m
• Recognize, document and alert the supervisor of trends in customer calls
, ]5 ^- H0 G: ]$ b4 X: }* G• Recommend process improvements
5 |7 i* b1 E) M5 l+ C2 b) o" n/ s• Assure proper documentation flow" R) _% u }% m. ^' b
• Keep up to date and know how to execute all new polices and procedures
+ h Y( j& `) e4 q1 S% }• Check e-mails daily and respond to requests from co-workers) e# K$ R. b" _5 O
• Keep your voice mail messages up to date
, u6 t7 @5 S7 _) F6 \0 l• Be on time and ready to work when you arrive everyday X$ V0 M( u$ f/ w% H0 _+ _3 R
• Adhere to all Investment policies and procedures
% a/ h5 u' _6 B s' j' T' U3 y• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees2 ^. D! L$ A' g6 ^: [2 y' j) O
• Abide by all personnel polices as outlined in the Kitco handbook
* Z% x7 J% @0 K8 s+ B- z• Ensure the best customer service possible J; B/ a0 a) X) \8 ~
• Communicate responsibly with supervisor as issues arise
; t! r9 l8 q" o8 i# f• Other duties as assigned! k9 f! D( P; @& U
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( V* [' ~+ I1 i6 Q, LRequirements:# T& [7 \2 i5 w1 W* P
• Basic understanding of business practices
: Q9 A& d9 N! T' J9 L/ k& i• Strong customer service skills – at least 2 years experience
5 n1 Y- }$ N5 |& A# Q3 A& E• Listening, validating and empathizing
* @3 w3 t& K# t• Dealing with angry or difficult customers
1 Q7 `' x* _. J' F8 O s• Proven analytical ability! D% {8 r! B" A3 ~& F& _$ s* Z
• Results oriented
' J, d }5 v$ M5 [7 f, }• Good initiative6 p5 X, \4 b2 |, {
• Ability to work under pressure
' `) E" |9 C/ E" q* [/ y• Computer literate with the ability to learn customer service software applications# Y/ I# Q* ]. M* `
• Strong keyboarding skills8 B% l* B Z4 S! Q7 S3 R C/ ?4 v
• Strong time management skills9 {4 W$ ^# z: r' y* ?* S# z3 l
• Strong interpersonal skills
+ `* G& O w+ ^: g, t6 A! s6 X0 ?$ Q• Strong communication & organization skills
E" [3 X: T; |. z% ~: ?. Y5 g3 [• Reliable# n1 s: c' a; b* c6 x
• Ability to adapt to change% Q# J4 S: E' R& y2 w1 ^
• Positive attitude
% g3 x7 T* x) N/ q• Willing to learn& O" X }5 g2 t1 S( `
• Team player' G: ]$ i! F4 Y1 `. E; w; ?; Y4 z3 o
• Bilingual English with Mandarin
# H! ]: ^% k$ J• Knowledge of investments a definite asset 0 \; i9 W7 Y. \% `9 u7 V+ }
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1 a3 Z5 \+ D6 X; K4 g凯信移民 凯信就业 WWW.CANSCENE.COM
6 Y7 ~/ \0 I( H% _' Q U' ]__________________1 j: Z1 B7 j1 @" v! j) \
凯信移民 凯信就业 WWW.CANSCENE.COM ' k8 @& J$ y2 g0 @- w- y
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