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Still Positions Available
西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右
% ?" L8 N% B- ]" x* |3 C凯信客户现招聘客户服务人员(CALL CENTER),有兴趣请发简历到 N, j0 X: A' w$ K
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[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息
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简历请以WORD 文档 附件形式发送,标题请注明“客户服务”+ f( X$ N( }( J" {1 M
# u# q4 O. K4 t4 A) [; L3 X; k6 q本职位特别适合 ABC或CBC (本职位对英语能力要求高)1 h/ N. Y" D5 d A
- Z8 ^) h8 o- P( s& f工资待遇:年薪视经验而定3万-5万起;
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2 @, G# F2 @7 j9 y0 e! o0 B其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;: y4 {- F0 B+ ]4 ]
( k/ p4 S2 `2 bResponsibilities:5 R, p7 p6 z% b# e2 E- |# ^
• Answer phones and respond to customer requests
, L- U/ B5 u/ T8 y. u' X• Enter all customer information in computer system accurately
- k2 h# `4 m/ P! w2 D• Check on and update customer information when customer calls" o9 h3 t# u4 F2 c H
• Ensure policies are communicated to client each time, and ensure they are being followed4 ~: O4 y K i' T! B2 ^$ Y
• Enter customer transaction in computer system confirm order details with customer+ {8 Z8 `, D- Y* W8 z* M' ?
• Provide customers with up to date product and service information8 t" p. v% G) J
• Transfer customer calls to appropriate staff$ }4 s6 m2 _& E
• Identify, research, and resolve customer issues
6 _; i3 G/ K. ~* T• Escalate issues through the proper channels when needed2 @$ k4 ^% E2 I0 h2 d1 r" X
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
$ ^; ~& \8 D0 U/ B3 M- q• Update customer notes for every call with accuracy and care
# e" j- K! X# A# Z• Recognize, document and alert the supervisor of trends in customer calls
. U# E! A- H7 O6 c+ o; R• Recommend process improvements8 c- N6 d! h0 O
• Assure proper documentation flow
+ }& X7 ?4 U/ F3 {! }* N2 j6 C* l5 {• Keep up to date and know how to execute all new polices and procedures: O" X% M' Z9 ]8 k& W
• Check e-mails daily and respond to requests from co-workers
2 t5 l, V1 l p( K- p2 E• Keep your voice mail messages up to date1 B2 q+ j! d: I% z
• Be on time and ready to work when you arrive everyday0 w0 P$ {1 `& |, j( q' g
• Adhere to all Investment policies and procedures2 q I1 n9 |6 |6 e5 @3 }
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees1 V. P7 j0 J5 M8 C; o7 j1 |
• Abide by all personnel polices as outlined in the Kitco handbook1 m4 {. _+ r- A! ^* C. \
• Ensure the best customer service possible
& ?* c, ^! |5 |: {- \) O) m0 Y9 _• Communicate responsibly with supervisor as issues arise
7 W" o+ k% M/ A5 b7 @• Other duties as assigned
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6 F# t' n, D3 MRequirements:
" X) e3 b$ e4 Z5 h8 U! a• Basic understanding of business practices7 \9 i) o" P- F+ x& o, @/ ^8 H7 ?
• Strong customer service skills – at least 3 years experience
+ v0 l& A' D# x4 `• Listening, validating and empathizing* d* l, m1 w" Z; t! P; @8 F
• Dealing with angry or difficult customers
5 f* N, j. [7 D( Q• Proven analytical ability
v+ k; j& n+ n" K( H• Results oriented
5 h0 ^2 C o5 b3 Q9 f9 c• Good initiative
$ G7 m2 ~! X: k• Ability to work under pressure* A) e' E. T$ y2 z
• Computer literate with the ability to learn customer service software applications0 j4 M# X% J V7 `) r
• Strong keyboarding skills
; h( o4 v) a" J+ J0 L" Y" {) `• Strong time management skills, L7 Z y! Y f( \1 K0 A% l8 q* R
• Strong interpersonal skills
6 q8 I9 t: n/ ~+ Q0 [• Strong communication & organization skills
8 ^. z2 X1 O, P% _+ T+ g1 k! j! ?• Reliable |1 O; f7 H" {6 I" A# M
• Ability to adapt to change, k( w% A+ L9 c( h: D) \' }; f
• Positive attitude6 x: n' W3 @5 s; ~9 J
• Willing to learn; Q" V% P2 B+ r# Z; q
• Team player3 V% p4 h) d. D5 K. H
• Bilingual English with Mandarin) z5 k% \' p! K9 [. J
• Knowledge of investments a definite asset $ {: u) F+ h1 g
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