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西人著名公司招客服人员，长期FULL TIME，起薪$3-5万/年左右
凯信客户现招聘客户服务人员（CALL CENTER），有兴趣请发简历到
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Counselor@canscene.com请勿打电话或以其他形式咨询本工作信息
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简历请以WORD 文档 附件形式发送，标题请注明“客户服务”
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/ ]# Z% \. B! l4 S本职位特别适合 ABC或CBC （本职位对英语能力要求高）
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& p, F& j; V( ]* ?4 X2 `- s' @工资待遇：年薪视经验而定3万-5万起，可协商或更高；7 q& K ^9 g( L, Z/ A) v8 y& C
$ t( {" x R c q J其他福利待遇将近20项：例如医疗（包括牙科），LIFE INSURANCE, ENTERTAIMENT PACKAGE等等；) ~- E7 C. K2 x$ h! Z
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Responsibilities:
0 V1 C- Q6 _0 s% I3 c• Answer phones and respond to customer requests; b/ b6 P, y' t( M7 A" d' O( {1 K
• Enter all customer information in computer system accurately
6 ~: ~; r- }4 u1 ? z• Check on and update customer information when customer calls d0 n- i/ B0 y
• Ensure policies are communicated to client each time, and ensure they are being followed
3 x4 }5 d. ^3 r7 z% C) J1 D, b4 n• Enter customer transaction in computer system confirm order details with customer
" |5 \/ a2 G! J4 Z8 _: s• Provide customers with up to date product and service information! r: q' |4 F* ^; m1 q# b* w
• Transfer customer calls to appropriate staff( u: l R) G' L: N6 I( ]8 x
• Identify, research, and resolve customer issues
: d0 g# K8 g) n8 c: y• Escalate issues through the proper channels when needed, @" t F) ]0 @2 ^- i
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
& Y }6 a- P+ N! I• Update customer notes for every call with accuracy and care& g- f, z- C- R3 M7 l# o! C
• Recognize, document and alert the supervisor of trends in customer calls
9 a" [) ~/ x# e! n! z8 y• Recommend process improvements
( `/ W. f% m7 j7 ?6 F1 a• Assure proper documentation flow: |( m# }0 c$ k* S& W
• Keep up to date and know how to execute all new polices and procedures, k: I: }, t# h; _. q
• Check e-mails daily and respond to requests from co-workers/ S6 i9 u1 @& Y: }& R
• Keep your voice mail messages up to date
# w9 l6 a2 d4 E: [! }• Be on time and ready to work when you arrive everyday
9 t; n# y0 A" x7 ~• Adhere to all Investment policies and procedures
8 V; [5 Q \5 |! K( z" N• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees( W# i8 a: r5 @ y
• Abide by all personnel polices as outlined in the Kitco handbook8 _! }! m8 Y7 d# M5 E
• Ensure the best customer service possible
, m# \0 w$ E) p" N9 Q5 y• Communicate responsibly with supervisor as issues arise
; o$ q. ~# D* q9 y- U• Other duties as assigned" ~/ \) y: r- {9 S
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+ O/ |- B1 {2 F- Y* k7 GRequirements:
! G) k0 t* k) k3 o& V• Basic understanding of business practices1 z! E' h( X h3 r- `8 U5 q
• Strong customer service skills – at least 3 years experience
5 C/ Z/ i' D; {3 f0 j7 w• Listening, validating and empathizing0 e2 m" ?( ~* l
• Dealing with angry or difficult customers
/ z* n( j$ Q$ M7 @• Proven analytical ability; W% f* c- ]# p0 z1 I
• Results oriented3 u; G% \6 g' b: r
• Good initiative1 l7 U- `2 R5 W$ p7 A2 C
• Ability to work under pressure0 V6 P) w$ n* j+ z' g: n. {
• Computer literate with the ability to learn customer service software applications8 J3 V0 N, j; k0 L' G4 w6 [* p" X2 S! a
• Strong keyboarding skills5 f$ u+ v: ]; s0 s5 ]7 P8 K
• Strong time management skills
; l1 T; m: g: C( _: n' u' ^- A• Strong interpersonal skills
/ H& o: q- {3 x$ P# V1 Z. T0 E• Strong communication & organization skills. e' C: Q; `. M3 j9 I
• Reliable
+ H2 c. _' d/ X% q" G• Ability to adapt to change! [: @! w9 x* Z. V: q$ y
• Positive attitude
" F) i/ c/ e6 C0 V• Willing to learn7 }+ X, Y* ^8 S/ i+ Z: ^
• Team player0 O4 }- i: h7 [- W
• Bilingual English with Mandarin2 D# j8 d" h& W* p3 B9 b
• Knowledge of investments a definite asset |
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