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Still Positions Available
西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右 3 e% B9 c4 V% M. s& C6 G
凯信客户现招聘客户服务人员(CALL CENTER),有兴趣请发简历到
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; N1 w# a7 [$ N4 w; ^' n/ j3 k[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息* J J( g$ S0 {+ D7 P7 T- K
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简历请以WORD 文档 附件形式发送,标题请注明“客户服务”
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; d! U3 I2 w3 a4 z: b本职位特别适合 ABC或CBC (本职位对英语能力要求高)$ U& m: v( r8 r; [
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工资待遇:年薪视经验而定3万-5万起;3 G' C; M+ u6 x
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其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;% B+ Q& i; m( N# L$ |+ b2 K
/ B; y! O# \! a# R; L- {Responsibilities: x: `) c+ X6 m/ [+ n) q, ~
• Answer phones and respond to customer requests
9 l2 H- a5 J3 c2 X4 q• Enter all customer information in computer system accurately; v) t7 z Q4 H3 z
• Check on and update customer information when customer calls
0 t B/ f% L6 U$ ?: V- |• Ensure policies are communicated to client each time, and ensure they are being followed8 r( y" D- B2 S$ G8 F
• Enter customer transaction in computer system confirm order details with customer
) x2 l0 l' A$ q, P5 \; r• Provide customers with up to date product and service information
- D% l9 D( W6 X• Transfer customer calls to appropriate staff
6 W$ N& w, i$ O1 H1 g• Identify, research, and resolve customer issues# L" z# l& w5 ~& g4 B% |7 N6 g
• Escalate issues through the proper channels when needed
6 p0 L, y! v. E• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours3 E; \( J) A$ e+ y; k
• Update customer notes for every call with accuracy and care' h$ _ e9 ]; n; l6 x9 R8 l
• Recognize, document and alert the supervisor of trends in customer calls9 n) i3 J, t; ]
• Recommend process improvements
' m- n2 ]- D- L1 [. y1 ~- x( z, O5 j• Assure proper documentation flow: f5 r- w# l. K/ A! h, e
• Keep up to date and know how to execute all new polices and procedures. P2 [, _+ s8 U. t+ g- ^+ L
• Check e-mails daily and respond to requests from co-workers/ s* ?0 i6 K+ r' G! z" {
• Keep your voice mail messages up to date
' a- ~ o% ]3 L8 `2 K• Be on time and ready to work when you arrive everyday4 `* e |2 u% `( K; Q
• Adhere to all Investment policies and procedures% y, t2 U. q; d: A1 P) [ z) `$ x
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
# [! s3 R1 |! x: D) c4 [* f• Abide by all personnel polices as outlined in the Kitco handbook
+ @! W( j! \+ h' M$ V• Ensure the best customer service possible
* S% ~% z8 M9 e- r: O! q• Communicate responsibly with supervisor as issues arise5 R0 F# b( S" g4 P6 W/ D2 B
• Other duties as assigned8 j, u8 T w" l0 G) n% m/ u
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- t' K9 J' O% R; ~3 \Requirements:6 ]/ V3 d. j7 R6 p# Q0 V
• Basic understanding of business practices( D( ^ T L/ @
• Strong customer service skills – at least 3 years experience
% p5 P |( }( {! T0 n" F: _• Listening, validating and empathizing8 x6 R0 ]# Z7 u, Z4 b% P
• Dealing with angry or difficult customers& d! C5 q1 X4 q5 l+ ^" U
• Proven analytical ability
. p+ v e4 G9 b' Y0 \" h• Results oriented
* C- G' n" O/ P2 m. J$ g9 Z• Good initiative8 ]: k5 x$ O& w x/ t' K( ?
• Ability to work under pressure
1 ]& R) d2 J. X" W5 R• Computer literate with the ability to learn customer service software applications
' A$ U% f3 m6 }4 N• Strong keyboarding skills
5 v: r! @& _8 Y% S6 O" L• Strong time management skills
) A8 t( t# F! ?$ |% [6 P• Strong interpersonal skills: ?2 y% E8 j5 P+ C, N( q1 P
• Strong communication & organization skills; F. c6 d; I5 _/ y! r [; Z$ z
• Reliable$ p. f( O5 {& b( f6 B5 ?; V
• Ability to adapt to change u$ S2 N1 o+ Q4 T
• Positive attitude
Z/ z. d7 c3 B" r: y8 n0 s• Willing to learn# K) G6 E7 J6 D+ m
• Team player
, l! ]+ T) y( B! T# _6 v. ~" h• Bilingual English with Mandarin
2 `+ ?, u7 B% c7 u9 z: R; X• Knowledge of investments a definite asset
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