|
|
西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右
凯信客户现招聘客户服务人员(CALL CENTER),
, I" ^7 }- b, K
$ S& u/ v& ?3 I0 J必须有CSR工作经验(2年以上)
7 L' T* T; j0 M. Z! j9 p 8 E( c3 X) M. k% a `
有兴趣请发简历到
; t$ s+ d q, [/ R! Y n0 Q
2 R, K: G6 e* w* w9 b6 F[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息, s8 U% j8 O: ^1 I0 M4 y
6 _2 v* F5 b S5 S% Y简历请以WORD 文档 附件形式发送,标题请注明“客户服务”
% {$ M$ J) G8 F3 Y# n/ o; }
/ q0 U" P$ c8 y' @3 |8 U本职位特别适合 ABC或CBC (本职位对英语能力要求高), {" P1 D& l/ Q. I# \
/ L) R/ s" o. l) D9 J
工资待遇:年薪视经验而定3万-5万起;
6 A* D: B% F2 Z' C1 i7 N( r! {5 t8 N2 x/ t @5 V4 [! b
其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;4 u! C8 S# K9 X" L1 m
( f# X- k1 n0 |Responsibilities:1 W7 w# D/ O! s6 l$ E- N
• Answer phones and respond to customer requests V7 U. |2 k3 a1 B& ~
• Enter all customer information in computer system accurately8 C& @& }% u" R
• Check on and update customer information when customer calls6 ~! c7 v& q, Z$ y7 Q0 L
• Ensure policies are communicated to client each time, and ensure they are being followed. Z- U3 E) N; A* F
• Enter customer transaction in computer system confirm order details with customer; w( o/ R( c I1 Y5 ?
• Provide customers with up to date product and service information
; t8 }/ r, d% S) M) d$ @• Transfer customer calls to appropriate staff
4 n: y# w) h% g- a8 } o• Identify, research, and resolve customer issues
$ t5 W& R4 i8 r2 [( b# G5 S• Escalate issues through the proper channels when needed
8 K! Y h% I7 P3 f. S, R% z! _* L• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours+ N( c: g' T7 W, U
• Update customer notes for every call with accuracy and care
4 C' \% I/ _& I3 D1 k• Recognize, document and alert the supervisor of trends in customer calls" I2 w* J& x# V4 Y4 Q7 Q! O
• Recommend process improvements$ R% ]+ q: i* ?1 d: A& E& E9 i
• Assure proper documentation flow p1 S Y e9 k7 Y, X; d3 O0 r0 J4 Y
• Keep up to date and know how to execute all new polices and procedures& j( n) L* C: ^& T) N5 b& K8 d$ c% E
• Check e-mails daily and respond to requests from co-workers
! r, `/ K/ G l7 v' C' q6 l• Keep your voice mail messages up to date
$ V7 ?5 i9 l1 {! Z" o+ f• Be on time and ready to work when you arrive everyday
8 U" J4 k/ L7 l7 D• Adhere to all Investment policies and procedures$ `' F0 Y8 @: |+ I
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
. P1 R6 n" N, N$ A• Abide by all personnel polices as outlined in the Kitco handbook% f! Y2 ]- p2 Z: E
• Ensure the best customer service possible5 m. ?) }$ c& J1 |* r
• Communicate responsibly with supervisor as issues arise
5 v! ?; k# e7 R, q, n• Other duties as assigned' a, s" L, u# R% I% R; m
& a% q+ i: A6 a1 Y, ^# j5 S9 R7 N1 q
Requirements:
" U8 @ Z ], L, R- b; C• Basic understanding of business practices, ?4 \6 l3 P4 i8 O
• Strong customer service skills – at least 2 years experience
5 ~, u+ z1 f+ u4 Z* {• Listening, validating and empathizing" C' I" ]5 o$ o8 Q
• Dealing with angry or difficult customers
, ^- p5 ` u4 D: h. E# B4 t• Proven analytical ability
: ^+ J2 I& L* S8 l( G: K" d- h• Results oriented* T4 |# B) |3 [% ~
• Good initiative+ W* u# t) l: s
• Ability to work under pressure
" S& R2 X9 C# Q. r• Computer literate with the ability to learn customer service software applications
0 R8 t, l: D3 b& E" X* w" v• Strong keyboarding skills# l3 L2 _( e1 Z! n8 q
• Strong time management skills
. d, E0 k. U7 D. X, F• Strong interpersonal skills
' W0 D$ U& d4 A• Strong communication & organization skills( [6 o; \- Y' Q% e
• Reliable
$ f+ a+ }. S+ v8 M• Ability to adapt to change2 o( t6 j, e9 S; p' E& r3 w
• Positive attitude
# J& b0 [0 r1 V- m( c• Willing to learn5 W2 j" E3 x; t; M" k4 n; a8 {
• Team player# O$ j- X0 x9 ?' o2 ^( c& k* y
• Bilingual English with Mandarin
; y) h8 k5 O9 I• Knowledge of investments a definite asset # K9 I" N# X+ c/ j; O/ x
__________________: o1 b: |3 k0 S1 Y! `6 f
凯信移民 凯信就业 WWW.CANSCENE.COM . z/ _9 ^6 Y6 D8 F
__________________
1 [! ]: r# b7 `$ M \: l凯信移民 凯信就业 WWW.CANSCENE.COM
2 q0 h! D9 ~( f+ V+ X/ j |
|