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Still Positions Available
西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右 % s, n9 m; o0 R
凯信客户现招聘客户服务人员(CALL CENTER),有兴趣请发简历到6 Y2 p- U& V, ~4 I M
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[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息
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! S1 o4 k5 [$ }; I: C& J简历请以WORD 文档 附件形式发送,标题请注明“客户服务”6 r: ?* }4 B, A0 V# O" c
& [0 g0 G% H& `8 ]; I本职位特别适合 ABC或CBC (本职位对英语能力要求高). u: ]4 n! a. R
, n6 ]0 r% I% z' M: o- j3 t工资待遇:年薪视经验而定3万-5万起;
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# k& N$ d% }2 E5 |1 z8 }其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;& ]$ c H& }: ?* U$ B; U
T1 j/ k* i0 t) }Responsibilities:
( S/ E* U L! b8 g. ?+ Y6 j• Answer phones and respond to customer requests4 Q* p* T$ ]/ N
• Enter all customer information in computer system accurately
% d( j* A+ A& ? c( g1 H% o; r. X• Check on and update customer information when customer calls/ [8 K/ `& u$ P7 } w! P
• Ensure policies are communicated to client each time, and ensure they are being followed
% R5 d( E# i' |* g6 c• Enter customer transaction in computer system confirm order details with customer
9 L# l( v# e" | W• Provide customers with up to date product and service information, }$ T, |3 ]" ^8 N7 V3 w
• Transfer customer calls to appropriate staff+ C: t0 T3 n& g: V) c C
• Identify, research, and resolve customer issues
# C. y0 e3 `; e• Escalate issues through the proper channels when needed% f. y) p' \' Z; j: x5 l- ~
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
" X; U3 R* R; K+ @6 w1 O• Update customer notes for every call with accuracy and care
- _* G+ ?* t( C+ @( r3 W, Y& h• Recognize, document and alert the supervisor of trends in customer calls$ r( P1 q* K; l& _' F
• Recommend process improvements1 q T+ t' B5 m. ~
• Assure proper documentation flow
p, _) ]! q0 @3 b' d0 F• Keep up to date and know how to execute all new polices and procedures
1 {6 d' i/ Q% T! P+ f% c p• Check e-mails daily and respond to requests from co-workers3 [# `' e$ |7 k$ }( s
• Keep your voice mail messages up to date
$ G6 ^3 u: y6 g8 L' A% v9 o2 W• Be on time and ready to work when you arrive everyday
% ]( H6 Y1 b. X: d• Adhere to all Investment policies and procedures
# X* J2 ]4 V) ?3 \# l7 [• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees6 S+ q, w5 S% ?, f3 j; x$ e
• Abide by all personnel polices as outlined in the Kitco handbook% Y8 O& V8 M* k, q
• Ensure the best customer service possible8 m9 h1 _2 |9 w( t
• Communicate responsibly with supervisor as issues arise" M, {9 h6 C/ i. M
• Other duties as assigned
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( s0 [: `9 B! b2 A& R8 K# |& SRequirements:, Q' ~0 j$ J2 P { O
• Basic understanding of business practices w! h5 R8 w% n! y3 \
• Strong customer service skills – at least 3 years experience3 R$ `$ G8 a- z8 i! d9 [
• Listening, validating and empathizing
( h2 J3 ^$ o" a) i• Dealing with angry or difficult customers
) O0 {/ V+ L+ F7 g9 p- j6 G• Proven analytical ability. T2 l. x0 Y4 l$ L, U( a
• Results oriented9 ~3 h9 g. v! C4 I9 P" t, Z7 J
• Good initiative
. N) f) n+ V( O- h% z• Ability to work under pressure; I$ X2 d, B, ~! ?7 d' E
• Computer literate with the ability to learn customer service software applications7 R( v6 L' `2 ^ l
• Strong keyboarding skills
( a" V p, [$ w9 H2 m% T. I& E• Strong time management skills/ G. h0 p, e2 ~7 d- n
• Strong interpersonal skills* ^9 [$ ^# v/ I9 D% X, K
• Strong communication & organization skills. m+ r4 L1 h8 q& T
• Reliable
6 G5 D/ b; L0 r• Ability to adapt to change* E7 e( e L" H5 B2 ^* w, u
• Positive attitude
' g0 Z7 P( Y z• Willing to learn
3 K5 \1 ^; e8 P4 e• Team player
d7 _1 W3 Z% s+ {( ^+ X& h5 [• Bilingual English with Mandarin
+ e9 K$ e6 H0 ~ |8 Y- M" c8 b• Knowledge of investments a definite asset
: o$ \% t5 ~' d; u& L& f__________________
' l9 Z( _8 `4 x0 b4 [7 v3 h凯信移民 凯信就业 WWW.CANSCENE.COM |
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