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标题: 凯亚电讯（Altima Telecom）诚聘电话中心客服支持人员 [打印本页]
作者: Altima Telecom. 时间: 2018-1-5 17:45
标题: 凯亚电讯（Altima Telecom）诚聘电话中心客服支持人员
0 N, N- l5 b' p( d' \6 M C Altima Telecom is one ofthe leading telecommunications companies proving the best Internet, IP phoneand IPTV services in Canada. We are currently seeking a self-motivated teamplayer to fulfill one of our Customer Service Rep position.
Job Description
· Communicate with ourclientele via inbound calls and emails, Provide excellent assistance to ourcustomers’ inquiries which includes: Billing, service offerings, accountupdates, upgrades, cancellations requests, address and servicechanges/upgrades, moving orders, basic technical troubleshooting.
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Skills/Qualifications:
· Education: Secondary,GED or higher
· Customer serviceexperience with the telecommunication industry.
· Technical supportexperience is an asset
· Excellent communicationand listening skills.
· Analytical and problemsolving skills.
· Ability to multi-task,and work under pressure.
· Ability to work in acomputerized and constantly changing environment.
· Knowledge of modemconfiguration (DSL modems, CABLEmodems, PBX, LAN, WAN, Android TV box, dualband routers) is an asset.
· Fluency in French, other languagesare an asset preferably English, Mandarin& Cantonese, Spanish, Hindi &punjabi, and Arabic.
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Why work at AltimaTelecom?
Our Benefits:
· Extended Health &Dental Benefits.
· Employee discounts oncompany’s services.
· Career advancementopportunities.
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Our Work Environment:
· Casual dress code.
· Friendly staff.
· Fulltime : 40 hours/week
· Salary : Base salary ranges between $12-$16 + Bonuses + night Shift Bonus.
· StartDate : ********Immediately**********
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Job Location:
· Saint-Laurent, Montreal
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