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标题: Technical Support [打印本页]

作者: paul.mtl.2018 时间: 2018-11-13 11:43
标题: Technical Support

Telecom company is looking for friendly, responsible,enthusiastic, dynamic and detail-oriented individuals to join our localTechnical Support team.

Responsibilities:

Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
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Develop a strong understanding of company products and procedures; y' m: [& ]) H( B4 D# M
Strong customer service and analytical skills0 i: N, w4 S2 U; q }
Communicate with customers to solve technical issues
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Assist other departments to follow up any customer issues
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Able to work independently and efficiently to meet deadline: k9 c" d& {$ Q3 Q! V( v2 X+ d
Configure DSL/ Cable Modem, and be familiar with Modems performance U( s: [# ~. S3 F- N+ e }
Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
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Qualifications:

Professional attitude with exceptional customer service skills4 ?3 L4 R0 t9 l0 t. K* L
Strong analytical and problem-solving abilities0 R- r2 w$ a P& X3 G
Possess a solid work ethic, organized and a multi-tasker/ i: ]/ I5 \$ P
Knowledge and comfort with computer and associated operating systems( l/ p9 b7 q1 y) Z- M
Knowledge of TCP/IP Protocols
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Electronic background and ability to distinguish color code wires4 N( ~$ U. r3 g0 d2 T- H% V
Knowledge of circuit switches and twisted pair cables) c- e- R7 A# h; r9 V s% v& ?3 g# z
Fluent in English and French (written & verbal), g& n0 u9 T$ F1 R

If you believe you have the relevant experience, enthusiasm andgreat attitude that we're looking for, please submit your cover letter andresume to paul.mtl.2018@gmail.com;

Job Type: Full-time

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