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标题: Technical Support [打印本页]
作者: paul.mtl.2018 时间: 2018-11-13 11:43
标题: Technical Support
Telecom company is looking for friendly, responsible,enthusiastic, dynamic and detail-oriented individuals to join our localTechnical Support team.
Responsibilities:
- X3 X' j5 z7 v! t - Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
2 t1 d9 f6 c! m8 B - Develop a strong understanding of company products and procedures; y' m: [& ]) H( B4 D# M
- Strong customer service and analytical skills0 i: N, w4 S2 U; q }
- Communicate with customers to solve technical issues
. Q. R- S7 \& u# H: J* ] - Assist other departments to follow up any customer issues
, e/ \# k. P2 C2 m) C( G Y - Able to work independently and efficiently to meet deadline: k9 c" d& {$ Q3 Q! V( v2 X+ d
- Configure DSL/ Cable Modem, and be familiar with Modems performance U( s: [# ~. S3 F- N+ e }
- Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
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Qualifications:
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- Professional attitude with exceptional customer service skills4 ?3 L4 R0 t9 l0 t. K* L
- Strong analytical and problem-solving abilities0 R- r2 w$ a P& X3 G
- Possess a solid work ethic, organized and a multi-tasker/ i: ]/ I5 \$ P
- Knowledge and comfort with computer and associated operating systems( l/ p9 b7 q1 y) Z- M
- Knowledge of TCP/IP Protocols
! f4 |# E9 L) I3 I* v - Electronic background and ability to distinguish color code wires4 N( ~$ U. r3 g0 d2 T- H% V
- Knowledge of circuit switches and twisted pair cables) c- e- R7 A# h; r9 V s% v& ?3 g# z
- Fluent in English and French (written & verbal), g& n0 u9 T$ F1 R
If you believe you have the relevant experience, enthusiasm andgreat attitude that we're looking for, please submit your cover letter andresume to
paul.mtl.2018@gmail.com;
Job Type: Full-time
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