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标题: Telecom company local tech support [打印本页]
作者: paul.mtl.2018 时间: 2018-10-18 09:46
标题: Telecom company local tech support
[size=13.3333px]Telecom company is looking for friendly, responsible, enthusiastic, dynamic and detail-oriented individuals to join our local Technical Support team.
[size=13.3333px]Responsibilities:
- Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
- Develop a strong understanding of company products and procedures
- Strong customer service and analytical skills
- Communicate with customers to solve technical issues
- Assist other departments to follow up any customer issues
- Able to work independently and efficiently to meet deadline
- Configure DSL/ Cable Modem, and be familiar with Modems performance
- Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
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[size=13.3333px]Qualifications:
- Professional attitude with exceptional customer service skills
- Strong analytical and problem-solving abilities
- Possess a solid work ethic, organized and a multi-tasker
- Knowledge and comfort with computer and associated operating systems
- Knowledge of TCP/IP Protocols
- Electronic background and ability to distinguish color code wires
- Knowledge of circuit switches and twisted pair cables
- Fluent in English and French (written & verbal)
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[size=13.3333px]If you believe you have the relevant experience, enthusiasm and great attitude that we're looking for, please submit your cover letter and resume to paul.mtl.2018@gmail.com [size=13.3333px]Job Type: Full-time
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