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标题: 凯亚电讯（Altima Telecom）诚聘电话中心客服支持人员 [打印本页]

作者: Altima Telecom. 时间: 2018-1-5 17:45
标题: 凯亚电讯（Altima Telecom）诚聘电话中心客服支持人员

Altima Telecom is one ofthe leading telecommunications companies proving the best Internet, IP phoneand IPTV services in Canada. We are currently seeking a self-motivated teamplayer to fulfill one of our Customer Service Rep position.

Job Description

· Communicate with ourclientele via inbound calls and emails, Provide excellent assistance to ourcustomers’ inquiries which includes: Billing, service offerings, accountupdates, upgrades, cancellations requests, address and servicechanges/upgrades, moving orders, basic technical troubleshooting.

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Skills/Qualifications:

· Education: Secondary,GED or higher

· Customer serviceexperience with the telecommunication industry.

· Technical supportexperience is an asset

· Excellent communicationand listening skills.

· Analytical and problemsolving skills.

· Ability to multi-task,and work under pressure.

· Ability to work in acomputerized and constantly changing environment.

· Knowledge of modemconfiguration (DSL modems, CABLEmodems, PBX, LAN, WAN, Android TV box, dualband routers) is an asset.

· Fluency in French, other languagesare an asset preferably English, Mandarin& Cantonese, Spanish, Hindi &punjabi, and Arabic.

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Why work at AltimaTelecom?

Our Benefits:

· Extended Health &Dental Benefits.

· Employee discounts oncompany’s services.

· Career advancementopportunities.

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Our Work Environment:

· Casual dress code.

· Friendly staff.

· Fulltime : 40 hours/week

· Salary : Base salary ranges between $12-$16 + Bonuses + night Shift Bonus.

· StartDate : ********Immediately**********

Job Location:

· Saint-Laurent, Montreal

If you are interested in this position, please send your CV to cv@altimatel.com

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