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标题: 凯亚电讯 Altima Telecom诚招电话中心技术支持人员 [打印本页]
作者: Altima Telecom. 时间: 2017-6-8 09:13
标题: 凯亚电讯 Altima Telecom诚招电话中心技术支持人员
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Altima Telecom is one ofthe leading telecommunications company proving the best Internet, IP phone andIPTV services in Canada. We are currently seeking a technically strong andpeople oriented, adaptable and skillful team player to fulfill one of ourTechnical Support positions.
Job Description:
The responsibilities inthis position are:
-To assist clients withtheir requests and issues related to our services by gathering the customer’sinformation and determining the main issues, analyzing the symptoms and findingthe underlying problem.
-To resolve issues onthe first call or escalate and manage tickets when required.
-To follow up withtechnical problems when required.
Part of these tasks willbe - Modem/ Router Configuration, remote access to resolve problems, verifyinginstallation and signal over the phone.
Skills/Qualifications:
· Education: Secondary,GED or higher
· customer serviceexperience in Telecom industry is a must with a minimum of 6 months.
· Technical supportexperience is an asset.
· Excellent communicationand listening skills.
· Detail oriented andOrganized.
· Dynamic and adaptable.
· Analytical and problemsolving skills.
· Ability to multi-task,and work under pressure.
· Ability to work in acomputerized and constantly changing environment.
· Good command of English,and French spoken and written, other languages are an asset.
· Knowledge of modemconfiguration (DSL, CABLE, VOIP, and IPTV) is an asset.
Why work at AltimaTelecom?
Our Benefits:
· Extended Health &Dental Benefits.
· Employee discounts oncompany’s services.
· Career advancementopportunities.
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Our Work Environment:
· Casual dress code.
· Friendly staff.
· Fulltime : 40 hours/week
· Salary : Based on experience ($13-$17) plusBonuses + night Shift Bonus
· StartDate : Immediately
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If you are interested in this position, please send your CV to cv@altimatel.com
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