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Altima Telecom is one ofthe leading telecommunications companies proving the best Internet, IP phoneand IPTV services in Canada. We are currently seeking a self-motivated teamplayer to fulfill one of our Customer Service Rep position.
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Job Description
· Communicate with ourclientele via inbound calls and emails, Provide excellent assistance to ourcustomers’ inquiries which includes: Billing, service offerings, accountupdates, upgrades, cancellations requests, address and servicechanges/upgrades, moving orders, basic technical troubleshooting.
/ B7 ^" a' h: @/ hSkills/Qualifications:
· Education: Secondary,GED or higher
· Customer service experience with the telecommunication industry.
· Technical support experience is an asset
· Excellent communicationand listening skills.
· Analytical and problem solving skills.
· Ability to multi-task,and work under pressure.
· Ability to work in acomputerized and constantly changing environment.
· Knowledge of modemconfiguration (DSL modems, CABLEmodems, PBX, LAN, WAN, Android TV box, dualband routers) is an asset.
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Why work at AltimaTelecom?
Our Benefits:
· Extended Health &Dental Benefits.
· Employee discounts oncompany’s services.
· Career advancementopportunities.
Our Work Environment:
· Casual dress code.
· Friendly staff.
· Fulltime : 40 hours/week
· Salary : Base salary ranges between $12-$16 plusBonuses + night Shift Bonus.
· StartDate ********Immediately**********
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Job Type: Full-time
Job Location:
· Montreal
Required education:
· High school orequivalent
Required experience:
· Customer Service: 1 year
Required languages:
· French, English
· other languages are anasset preferably Mandarin& Cantonese, Spanish, Hindi & punjabi,and Arabic.
) c5 B. p1 B8 i7 g' L% `If you are interested in this position, please send your CV to cv@altimatel.com
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