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标题: Altima Telecom凯亚电讯诚聘电话中心技术支持人员 [打印本页]

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作者: Altima Telecom.    时间: 2017-2-1 14:26
标题: Altima Telecom凯亚电讯诚聘电话中心技术支持人员

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Inbound TechnicalSupport Tier-1 Tier-2

Altima Telecom is one ofthe leading telecommunications company proving the best Internet, IP phone andIPTV services in Canada. We are currently seeking a technically strong andpeople oriented, adaptable and skillful team player to fulfill one of ourTechnical Support positions.

Job Description:

The responsibilities inthis position are:

-To assist clients withtheir requests and issues related to our services by gathering the customer’sinformation and determining the main issues, analyzing the symptoms and findingthe underlying problem.

-To resolve issues onthe first call or escalate and manage tickets when required.

-To follow up withtechnical problems when required.

Part of these tasks willbe - Modem/ Router Configuration, remote access to resolve problems, verifyinginstallation and signal over the phone.

Skills/Qualifications:

·        Education: Secondary,GED or higher

·        customer serviceexperience in Telecom industry is a must with a minimum of 6 months.

·        Technical supportexperience is an asset.

·        Excellent communicationand listening skills.

·        Detail oriented andOrganized.

·        Dynamic and adaptable.

·        Analytical and problemsolving skills.

·        Ability to multi-task,and work under pressure.

·        Ability to work in acomputerized and constantly changing environment.

·        Good command of French or Spanish spoken and written, other languages are an asset.

·        Knowledge of modemconfiguration (DSL, CABLE, VOIP, and IPTV) is an asset.

Why work at AltimaTelecom?

Our Benefits:

·        Extended Health &Dental Benefits.

·        Employee discounts oncompany’s services.

·        Career advancementopportunities.

Our Work Environment:

·        Casual dress code.

·        Friendly staff.

·        Fulltime : 40 hours/week

·        Salary : Based on experience ($13-$17) plusBonuses + night Shift Bonus

·        StartDate : Immediately

Job Type: Full-time

Required education:

·        Diploma/Certificate

Required experience:

·        Technical Support: 1year

·        Customer Service: 2years

·        Call Centre: 1 year

Required language:

       ·      French/Spanish+second language

If you are interested in this position, please send your CV to cv@altimatel.com

     

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