montrealpost

Thanks again to LZ for sharing info.  Got my bill today, called the 1-866-623-3922, the explanation is:

Basic phone ~$19.95
- bundle discount [color="Red"]-$5
- new customer discount [color="Red"]-$5 (only for [color="Red"]12 months)
+ 991 +TouchTone +shits ~+3.46
=====> total $13.41

I don't quality for either discounts, was transfer me to the other "promotion department". (see next reply)

montrealpost

I wasn't going to ask Bell again, but want to see if I can get the $13.41, so I called the 1-866# provided by LZ.  Ended up getting the -$25+-$5x3 the [color="Red"]4th time.

** REMINDER: please be nice to whoever answers the phone.  They get min. wage to do an awful job. **

1) March 26, 08 -  Retention Dept. - $25(4/08) + -$5x3(4-6/08). [color="Red"](1st time)

2) July 22, 08 - Loyalty/Promotion Deptment - $-$25(8/08) +-$5x3(8-10/08) [color="Red"](2nd time)

3)  Oct. XX - Loyalty Dept. - the girl tried (-$40 again) but too early to put new set of credit on system.  Suggested me to call again few days before Billing, i.e. ~end of month for me.

4)  Oct. 30 - Loyalty Dept. - the guy was in bad mood, told me he couldn't continue to give me credit.

5) Nov. 19, 08 - Loyalty Dept. (=310-Bell, say CANCELLATION to automated system Emily, then u get to this Loyalty Dept) - girl said 3 months $18.41.  I didn't want to continue talk talk :frown:, assumed or believed that there will be -$25 at the end of 3 months, MISTAKE.  Only got -$5x3, total $15. [color="Red"](3rd time)

6) March 17, 09 - 1-866#, then transferred to "romotion Dept" - another -$25 +$5x3. [color="Red"](4th time)

The girl gave me her name and employee #.  I'm too tired in "talking", don't want to know any more bloody #. She said she's at 310-Bell "Disconnect Home Phone" Department.  I've got total $95 credit so far, another $40 promised to come.  Good luck to all!

Following plans still valid as of today:

Post by montrealpost;2134333
1) No contract: Savings = $25 + $5x3 = $40, if u're lucky, u may even get it 2nd time(same year).
vs.
2) 1 year contract: Savings = $5 x 6 = $30
vs.
3) 2 yrs. contract: Savings =$5 x 12 = $60

linsunrise

Thank you for your info.

The lady did mention that 3*5$off and assured me she did put it into system.I have the lady'd name and conf#.

Unfortunately, I am not able to call them this month as I am out of Canada, not sure what will happen if I pay the bill this time and call them next month.

Post by montrealpost;2182688
Thanks for sharing info, glad to hear your $19.28 didn't go up. They have fogortten to give u the $5 credit for 3 months. If u remember they did mention that, u can call Billing Department NOW and ask them to correct it. They should be putting $5x3 credit in your next bill.

For myself, I would wait for next bill then call them for another $25+$5x3months. I'm getting too tired to call them. Actually, u can even call now and TRY to ask for it again. Read my NEXT NEXT reply.

montrealpost

May be u want to use eMail or "chat(with computer)"?  Check Bell.ca.

After all, it's only a small issue, but annoying.

jyf221

我从去年9月开始用bell的电话22.74+tax 和高速网41.95+tax每月   
看了帖子后打电话  Agent给我提供电话-10$ 以13.41+tax  但是我必须要签一年合同 那就是要到明年3月（本来今年9月一年到期）
可是她说我有什么long distance block在电话上 还得打310—2355 去Loyalty Dept才能offer 我这个credit  而且我高速网不能给优惠  
各位前辈 就我现在这样情况 改怎么办才能取得最优惠

jyf221

问nanu你的网怎么给的优惠 是7m高速吗 要续签合约吗
我们家也是 怎么没给的优惠

montrealpost

When I first got the discounts back in March 2008, the agent offered 3 additional services, free for 3 months.  I never bother asking what 3 services were, just turned down the offer right away.

For the last while, I can't recall agents offering that.  In case any of u have gotten something similar, remember to cancel those IF u don't want them.  Don't think u want to see additional charges.

montrealpost

7m高速 - I don't know.

All I have from March 10, 2008 was:
2G (I assume that's upload/download limit)
1 year contract - $0/ 2 months, $24.95/month, +$100 credit
No contract - $0/1 month
I assume the above quote was for their basic package = much slower bandwidth.  Let's wait for NANU 同学.

Post by jyf221;2184816
问nanu你的网怎么给的优惠 是7m高速吗 要续签合约吗
我们家也是 怎么没给的优惠

villo

I just applied a new fix phone with bell, I only get 13,41 for the first 6months and they ask for $50 of set up fee....it's correct?

montrealpost

Sounds SORT OF right!  However:
1.  It appears that Bell doesn't charge certain customers the $50 installation fee,
2.  How much after 6 months? (per info. I've got, u should get the -$5 rebate for new customer for 12 months, I don't know where your other $5 rebate comes from.)

May be it has something to do with whether u agree to a contract.  If u havn't really "sign up" for it, u may want to call that 1-8##-# below.  They may ask u to sign up for 1 or 2 year contract, think it over.

For your comparison, [color="Red"]REGULAR phone by Primus is $19.95+ $0.40(911)+tax=$22.97 vs. Bell $26.38 after tax.  Primus doesn't charge installation,+Aeroplan miles, but charge ~$60 if u cancel phone ~within 12 months.

TRICKS for calling Primus:  [color="Red"]select FRENCH in automated system, u'll be ~branched to their New Brunswick calling centre, they ALL speck perfect ENGLISH+FRENCH, 10 times more knowledgeable than the Indian or whoever else.

Have fun!