S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。
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以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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. B8 z; O) u6 Y' ~& h! T4 j+ w# CDear ,S-Tone

Your Item Not Received dispute for the payment you sent to XXXXXXXX on
Jan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.

2 B2 _0 K; L# |! a0 K! T( ABy opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
  G( N0 r2 L* W4 |! T6 p/ cresponse in the Resolution Center.

To learn more about PayPal's dispute resolution process, log in to your
- q0 y9 i  h) G$ I- t" ]0 k1 Iaccount and click the “Tutorials” link on the Resolution Center tab.


0 v/ k  \! S7 f$ O3 e" J6 K-----------------------------------
Deadline: Feb 24, 2008
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On Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
. y5 \; E: I) a! q+ M. b! Qto review the case and decide the outcome.
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We will remind you by email when the deadline is approaching. A closed
dispute cannot be reopened or escalated to a PayPal claim.

% l' i) J, l2 t5 mThank you,
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  p# G: l+ A; H0 S; uPayPal
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) }8 Z+ U- a8 Q: o& oPlease do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
; Z/ f5 w" J- y2 q/ jthe Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。