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标题: IT Helpdesk Technician [打印本页]
作者: bobo99177 时间: 2024-8-6 12:35
标题: IT Helpdesk Technician
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The position is responsiblefor daily operational IT tasks required to maintain a mid-size network ofusers, servers and services.
Responsibilities:
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- Be the first point of contact for technical assistance over the phone or email4 F \1 M% [1 p$ e
- Daily operational tasks for internet facing infrastructure (HTTPS, DNS, SMTP, FTP, Exchange): |6 f) y- ]* `% }( t
- Daily operational tasks for adding and removing DNS records, Shares, SSL certificates, Firewall rules, Domain users and groups (Microsoft Active Directory)5 V) T* H5 j( H
- Manage devices including PCs, user services, Windows and Linux servers for a production telecom network' ~9 o* ?. t6 b# `5 {" w1 e( c& |0 q2 V
- Adding monitoring of servers and processes using the monitoring system
" i4 u2 J! E9 y9 [ - Managing operational processes related to Microsoft 365 admin center - Exchange, Teams, and SharePoint
# D' t3 R( {' W# V - Support for local station issues as well as some remote branch support: j- |( [ K2 P. q
- Following best security practices, firewall and Anti-virus (BitDefender)
0 m- t; W3 p% t - VPN user addition & troubleshoot issues
' @, b |$ h$ c! I) o - Troubleshooting server/workstation/network issues
4 ^$ w& n0 X2 c5 k2 ~6 M - Ticket review and escalation to other departments or third parties for support
9 |$ s, V3 G" G - Direct unresolved issues to the next level of support personnel5 s1 r* C: v- j0 B' K, n: Q' f
- Manage/Renew SSL certificates, Servers warranty, MS365 Reports, load balancers9 a* g! E3 F8 B
- Manage Local virtualization platforms (ESXi/XenCenter/Proxmox) and Online virtualization platform (Azure/ AWS) familiar with management UI and related tools (Cloud PowerShell)
$ C/ k. [ U, a3 r' m9 C/ z - Inventory management and documentation
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Qualifications:
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- Minimum 3-5 years’ experience working with Windows and Linux in a business environment8 n# N n: m9 t# A; m2 D
- Strong Troubleshooting skills with a strong passion for learning new skills and technologies8 X- R U$ _' m
- Advanced knowledge of Linux OS (CentOS, Debian, RHEL)
1 H+ `, E9 e/ |( i - Advanced knowledge of services such as DNS, HTTPS, SMTP and FTP
/ `# _3 m' X$ m+ { - Advanced knowledge of firewalls, VPN and VLAN and subnetting.
2 j# I; f9 i& ~ - Advanced knowledge of TCP/IP and related Internet Protocols
5 d( I! J# t' | - Knowledge of MS365, Exchange, Teams, SharePoint, OneDrive, Azure, Dynamics365# C5 A; a7 W K
- Knowledge of SAN/NAS (Dell EMC Powerstore/Compellent, QNAP)( C/ T2 q. V6 F
- Advanced knowledge of Xen & VMWare virtual clustering environment an asset.
% k" K1 J1 B" a( L7 p$ p - Advanced understanding of IT architectures and technologies
' v, {- f7 M8 a7 E# b - Scripting experience (Bash, Perl, PowerShell)$ I3 y9 d0 z0 O, p
- Experience with Zabbix monitoring systems or similar% {! Y2 `& f7 F5 w
- Good experience with Microsoft Active directory
" Y7 \/ ~& b7 l$ T( d' A' ?! e - Experience with Docker, OpenVPN is considered an asset0 }# g; L* l5 O
- Excellent interpersonal and communications skills, verbal and written.
3 u6 e6 `8 F, Q3 {3 P - Excellent skills at writing documentation and diagrams1 _" l9 g' v T; j0 v
- Good English written and spoken a must.3 ~0 {4 l; U& H
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