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Job Description:
The responsibilities in this position are:
-To assist clients withtheir requests and issues related to our services by gathering the customer’sinformation and determining the main issues, analyzing the symptoms and findingthe underlying problem.
-To resolve issues onthe first call or escalate and manage tickets when required.
-To follow up withtechnical problems when required.
Part of these tasks willbe - Modem/ Router Configuration, remote access to resolve problems, verifyinginstallation and signal over the phone.
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Skills/Qualifications:
· Education: Secondary,GED or higher
· customer serviceexperience in Telecom industry is a must with a minimum of 6 months.
· Technical supportexperience is an asset.
· Excellent communicationand listening skills.
· Detail oriented and organized.
· Dynamic and adaptable.
· Analytical and problemsolving skills.
· Ability to multi-task,and work under pressure.
· Ability to work in acomputerized and constantly changing environment.
· Good command of English,and French spoken and written, other languages are an asset.
· Knowledge of modemconfiguration (DSL, CABLE, VOIP, and IPTV) is an asset.
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Why work at AltimaTelecom?
Our Benefits:
· Extended Health &Dental Benefits.
· Employee discounts oncompany’s services.
· Career advancementopportunities.
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· Casual dress code.
· Friendly staff.
· Fulltime : 40 hours/week
· Salary : Based on experience ($13-$17) plusBonuses + night Shift Bonus
· StartDate : Immediately
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Job Type: Full-time
Required education:
· Diploma/Certificate
Required experience:
· Technical Support: 1year
· Customer Service: 2years
· Call Centre: 1 year
Required language:
· French and English, other languages will be an asset
: j- d+ j9 s) Q2 @8 H6 Q5 H4 NIf you are interested in this position, please send us your CV to cv@altimatel.com
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