paul.mtl.2018 发表于 2018-10-18 10:46

Telecom company local tech support

Telecom company is looking for friendly, responsible, enthusiastic, dynamic and detail-oriented individuals to join our local Technical Support team.Responsibilities:
[*]Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
[*]Develop a strong understanding of company products and procedures
[*]Strong customer service and analytical skills
[*]Communicate with customers to solve technical issues
[*]Assist other departments to follow up any customer issues
[*]Able to work independently and efficiently to meet deadline
[*]Configure DSL/ Cable Modem, and be familiar with Modems performance
[*]Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer

[*]Professional attitude with exceptional customer service skills
[*]Strong analytical and problem-solving abilities
[*]Possess a solid work ethic, organized and a multi-tasker
[*]Knowledge and comfort with computer and associated operating systems
[*]Knowledge of TCP/IP Protocols
[*]Electronic background and ability to distinguish color code wires
[*]Knowledge of circuit switches and twisted pair cables
[*]Fluent in English and French (written & verbal)
If you believe you have the relevant experience, enthusiasm and great attitude that we're looking for, please submit your cover letter and resume to    paul.mtl.2018@gmail.comJob Type: Full-time

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